Question 1

Is there really a free plan, or is it a trial?

Accepted Answer

Free is permanent — not a trial, no countdown clock, no credit card required to sign up. You can run your agency on it indefinitely; you only pay when you need more bands, shows, team seats, or sending volume than the free tier covers.

Question 2

What's the difference between Free, Starter, and Pro?

Accepted Answer

Free ({freeMonthly}): 1 band, up to 10 shows, up to 10 contacts. Full contracts, invoices, settlements, EPK builder, and Band Space. 5 emails/month and 5 AI credits/month. One admin seat. Starter ({starterMonthly}/mo or {starterYearly}/yr): Unlimited bands, shows, and contacts. Adds Mailchimp integration, 500 emails/month (50/day cap), 750 AI credits/month (25/day cap). One admin seat. One free social slot on the annual plan. Contracts and emails carry a small "Digitainment" footer. Pro ({proMonthly}/mo or {proYearly}/yr): Everything in Starter, plus 3 included team seats, 3,000 AI credits/month (100/day cap), the Digitainment footer removed from contracts and emails, and both the Merch and Logistics modules included at no extra charge. Annual Pro also includes 3 social slots. Custom sending domain is a Pro add-on ({domainMonthly}/mo or {domainYearly}/yr) that raises the email cap to 5,000/month once verified. Merch and Logistics are separate modules, so you can also buy either on its own from any plan including Free - see the module prices below.

Question 3

Do I need a credit card to sign up?

Accepted Answer

No. Card only gets asked for when you upgrade to Starter or Pro.

Question 4

Can I cancel anytime?

Accepted Answer

Yes. Cancelling keeps your access until the end of the period you've already paid for — no immediate cutoff, no penalty. You drop back to Free, not to nothing.

Question 5

What do add-ons cost?

Accepted Answer

Modules: Merch {merchMonthly}/mo or {merchYearly}/yr, Logistics {logisticsMonthly}/mo or {logisticsYearly}/yr - buyable on any plan, and both included with Pro. Add-ons: extra social media slot {addonMonthly}/mo or {addonYearly}/yr; additional team seat {addonMonthly}/mo or {addonYearly}/yr; custom sending domain (Pro only) {domainMonthly}/mo or {domainYearly}/yr, which raises the email cap to 5,000/month once verified. Each is billed and cancelled independently - cancelling one seat, slot or module never affects the rest of your plan.

Question 6

Do you take a commission on merch sales?

Accepted Answer

No — 0%, on every channel. Merch is a flat-priced module - included with Pro, or {merchMonthly}/mo on its own - rather than sold as a revenue share, so whether you sell at the merch table, by mail order or through your online shop, we take nothing from it. Digitainment never handles the money either: PayPal payments go to your own PayPal address, and card payments go to your own connected Stripe account, so the full amount reaches you directly and we simply record the sale, move the stock and put it into that show's settlement. That holds for every card route — your online shop, a Stripe card reader at the merch table, or a payment you took in the Stripe app and logged here. No listing fees, no per-sale fee from us, and no cut of your shipping. Your payment provider's own fees still apply — PayPal's percentage or Stripe's per-transaction fee, for example — but that is between you and them and never passes through us.

Question 7

Can multiple people share one login?

Accepted Answer

No — a seat belongs to one person, and everyone on your team should have their own login. Permissions, band access and the record of who changed what are all tied to the individual account, so a shared login loses all of that. What one seat does cover is that person's own devices: you can be signed in on up to 4 at once, so a laptop, phone, tablet and studio machine all work without signing out. A 5th sign-in is blocked until you sign out somewhere else, and you can see and end active sessions from your profile menu. If you need to add people, extra team seats are an add-on on Starter and Pro.

Question 8

How long does setup take?

Accepted Answer

Most agencies are adding their first band and show within minutes — no onboarding call required. We recommend spending time preparing each band's administration first so the booking process is smooth — their specific contract requirements, technical info, and hospitality riders are a good place to start.

Question 9

Can I import my existing contacts or venues?

Accepted Answer

Contacts: yes, via CSV import.

Question 10

Do I need technical knowledge to use it?

Accepted Answer

No. It's built for agency owners and managers, not developers.

Question 11

Is my agency's data isolated from other agencies on the platform?

Accepted Answer

Yes. Every agency's data is strictly scoped — one agency can never see another's shows, contacts, or financials.

Question 12

Where is data hosted?

Accepted Answer

On EU-based infrastructure (Germany), which matters if GDPR compliance is part of your decision.

Question 13

What happens to my data if I cancel?

Accepted Answer

We keep your data safe for up to 1 year while inactive. Simply log in again to prevent deletion.

Question 14

What's included in Booking vs Marketing?

Accepted Answer

Booking covers shows, contracts, invoices, settlements, EPKs, and live show/band portals. Marketing covers social publishing, email campaigns, and fan list management — available as part of Pro.

Question 15

Can bands see their own show data?

Accepted Answer

Yes — Band Space gives each band a live portal to their own shows, documents, and settlements, without giving them access to the rest of your agency's data.

Question 16

Can I send emails to my own fan list, not just through Mailchimp?

Accepted Answer

Yes — Own Domain Sends lets you email your own collected contact list directly. Sending from a verified domain of your own is a Pro add-on ({domainMonthly}/mo or {domainYearly}/yr).

Question 17

What's a social slot?

Accepted Answer

One slot connects one band's social accounts (Instagram, Facebook, YouTube, Threads, LinkedIn) for scheduling and publishing posts through Digitainment. Managing 3 bands' social presence needs 3 slots. Starter on the annual plan includes one permanent slot, and Pro on the annual plan includes three. More are purchasable as an add-on on any paid plan.

Question 18

What's a custom sending domain?

Accepted Answer

Instead of your emails going out from Digitainment's shared address, you connect and verify your own domain (e.g. mail@youragency.com) so mail comes from your own name — and it raises how many emails you can send per month. This is a Pro add-on ({domainMonthly}/mo or {domainYearly}/yr).

Question 19

Is Digitainment only for European agencies?

Accepted Answer

No. We're a European company, hosted in Germany, and European agencies are who we build for first — that's where our own booking experience comes from and where most of our customers are. But nothing in the product is hard-wired to Europe. Set your agency's country and everything regional follows from it: whether you charge VAT or US sales tax, and how that tax behaves — VAT comes out of the shelf price, US sales tax goes on top at the till. Invoices, contracts and merch relabel themselves accordingly, down to "VAT number" becoming "EIN / Tax ID". The rest is yours to set independently: over 40 currencies including the dollar, euro, pound, and the Nordic krone and krona; dates as Oct 31, 2026 or 31 Oct 2026; a 12- or 24-hour clock; distances in miles or kilometres; and PDFs in US Letter or A4, which matters more than it sounds — A4 prints clipped on most US printers. Each of those follows your country by default and can be overridden on its own, so a US agency touring Europe can keep Letter riders while switching distances to kilometres. Two honest limits. We don't look up US sales tax rates for you — you enter the rate you charge, and registration and filing stay with you and your accountant. And your data is hosted in the EU wherever you're based, which some agencies outside Europe will want to check against their own requirements.

Question 20

Do you handle US sales tax, or only VAT?

Accepted Answer

Both, and they are treated as genuinely different things rather than one label swapped for another. Set your agency's country in Dashboard > Settings and everything follows: a US agency sees "Sales Tax" and "EIN / Tax ID" on invoices, contracts and merch instead of "VAT" and "VAT number". The maths changes too, not just the wording. VAT is quoted inclusive, so tax is worked back out of the shelf price. US sales tax is quoted exclusive, so it is added on top at the till: a $25 shirt at 7.75% rings up as $26.94, not $25 with the tax buried inside. Booking fees and artist guarantees are services, which most states do not tax, so US agencies start at 0% on the booking side and switch it on per show only if their accountant says to.

Question 21

Do you work out the right US sales tax rate for me?

Accepted Answer

No, and we would rather say so plainly than imply otherwise. US sales tax is set by thousands of separate state, county and city jurisdictions and the rates change constantly. You enter the rate you charge, and we apply it consistently and record it. Because sales tax is destination-based, merch rates are set per location, so the rate at each merch table matches where that show actually is. For your online shop we charge your home state's rate on orders shipping to that state and nothing elsewhere, which is the correct position for most agencies that are only registered where they are based. Products set to 0% stay exempt everywhere, for states that do not tax clothing.

Question 22

Does Digitainment register me with states or file my sales tax returns?

Accepted Answer

No. Digitainment records what you charge and shows it clearly on invoices, receipts and settlements, so your figures are in one place when you or your accountant need them. Registering with a state, tracking when you cross a state's economic nexus threshold, and filing returns remain yours. We are a booking and merch platform, not a tax service, and nothing in the product is tax advice. If you are unsure whether you should be collecting in a particular state, ask your accountant.

Question 23

How does the Stripe integration work?

Accepted Answer

Stripe does two jobs. First, it collects payment for Digitainment itself: your plan, any modules you buy on their own, extra team seats or social slots, and the custom sending domain add-on are billed through Stripe Checkout, so card details go straight to Stripe and never touch our servers. From the billing page you can change card, switch between monthly and yearly, add or remove modules and add-ons, and cancel - changes take effect at the end of the period you have already paid for, and your receipts come from Stripe. Second, you connect your own Stripe account from Merch Settings, and that is the account your fans' card payments go into. Those are two separate flows: money from your customers lands in your Stripe account, not ours, and we take no commission on it. Your online shop accepts card and PayPal, and at the merch table you can take card on a Stripe card reader you pair in Settings, or charge in the Stripe app on your phone and log the sale here.

Question 24

How does add-on billing work?

Accepted Answer

Each seat, social slot, module or domain add-on is its own subscription - you can add or cancel any one of them independently without touching the rest of your plan. Cancelling a module ends it at the end of the period you have already paid for, and your data stays put in case you come back.

Question 25

What happens if I add a team seat mid-cycle?

Accepted Answer

It's billed immediately and prorated by Stripe; the seat is available right away.

Question 26

How do I contact support?

Accepted Answer

Just drop us a message on the contact page: https://digitainment.io/contact

Frequently asked questions.