Digitainment — Terms of Service
1. Scope and definitions
1.1 These Terms govern access to and use of the Digitainment platform at digitainment.io and related applications (the “Service”), a multi-tenant software-as-a-service platform for booking agencies, managers and labels to manage artists, venues, shows, finances, contracts and marketing, and to distribute recorded music (Section 6A).
1.2 “Customer” means the agency or individual who registers for an account. “User” means any individual the Customer authorises to use the account. “Customer Data” means data the Customer or its Users upload, enter or generate in the Service, including their own contacts, shows and documents.
1.3 The Customer accepts these Terms by ticking the acceptance box when creating its account, which links to these Terms and the Privacy Policy; we record the version accepted, the time and the accepting user. By doing so the Customer accepts these Terms, the Privacy Policy and, where the Customer processes personal data of third parties through the Service, the Data Processing Agreement, which is incorporated by reference.
2. Accounts and eligibility
2.1 The Service is intended for professional and business use. The Customer must provide accurate registration details and keep account credentials secure.
2.2 The Customer is responsible for all activity under its account and for its Users’ compliance with these Terms.
3. Plans, fees and billing
3.1 The Service is offered on Free, Starter and Pro plans with the features and limits described at digitainment.io/pricing. Some features are limited by plan: the Venue Database (Section 5) is available only on Starter and Pro, and the Marketing module (including all email sending, social publishing and the custom sending domain add-on), the Logistics module, the Label Services module (Section 6A), the merchandise module (Section 6) and the Ticketing module (Section 6B) are available only on Pro. None of these can be purchased separately; the only exception is Label Services provided on a percentage-based deal under a signed Distribution Agreement, which requires no plan (Section 6A.1). The Pro plan includes up to 100 merchandise sales per calendar month and up to 100 tickets per event. A Customer on Pro may purchase extra packs, each adding 1,000 merchandise sales per calendar month or 1,000 tickets per event; packs add up, and each pack is billed as its own subscription and may be cancelled independently, taking effect at the end of the period already paid for. Where a Customer still holds a separately purchased merchandise or Ticketing module from before these modules were included with Pro, that subscription continues on its existing terms until cancelled.
3.2 Paid plans are billed via Stripe. We are a small business under § 19 UStG (Kleinunternehmerregelung) and do not charge VAT; the prices shown are final. No card details are stored on our servers; payment is handled by Stripe. This billing relationship is separate from any payment processor relationship the Customer establishes under Section 6.5 — see Section 6.5 for how those differ.
3.3 We may change prices with 30 days’ notice to existing Customers before a renewal. Continued use after the change takes effect constitutes acceptance.
4. Acceptable use
4.1 The Customer and its Users must not: (a) access the Service by any automated means, or scrape, crawl, harvest, or bulk-extract data from the Service, except through functionality we expressly provide; (b) resell, sublicense, or share account access with third parties, or circumvent plan limits or access gates; (c) use the Service or any data obtained through it to build or populate a competing database or product; (d) use the Service to send unlawful, unsolicited, or abusive communications, or in breach of applicable anti-spam law (including the German UWG) or data-protection law; (e) upload malicious code or attempt to compromise the security or integrity of the Service.
4.2 Breach of Section 4.1 may result in immediate suspension or termination under Section 13, without refund.
5. Venue Database
5.1 The Service may make available a database of venues (names, addresses and related non-personal venue information) as a reference resource (the “Venue Database”). The Venue Database is curated by us, including entries we enrich from publicly available sources using our own AI-assisted research; all entries are treated identically under this Section. Results the Customer obtains through its own AI research features (Section 8) remain in the Customer's own workspace and are not added to the Venue Database. The Customer may propose a correction to an entry in the shared Venue Database by editing that venue in its own workspace; such proposals are reviewed by us before any change is made to the shared Venue Database, and we are under no obligation to accept them. Access to the Venue Database is limited to Starter and Pro plans.
5.2 The Venue Database is licensed for use within the Service for the Customer’s own booking activity. The Customer may not redistribute, resell, publish, or bulk-export the Venue Database, or use it to build a competing dataset. This licence is enforced in the product as well as on paper: entries the Customer has added to its own workspace from the Venue Database are excluded from the Service’s CSV export, and the Service applies rate limits to catalogue access. Circumventing either, by any means, is a breach of Section 4.1(a) and (c).
5.3 Certain venue information (such as a venue address confirmed at the point of creating a show or contract) is retrieved from third-party mapping providers and remains subject to those providers’ terms (Section 9). Such third-party-sourced fields are used within the Service for the Customer’s transaction and are not provided for bulk export.
5.4 Venue records the Customer creates or researches itself within its own workspace form part of the Customer’s data and may be exported by the Customer, subject to the third-party and licensing limits above. Adding an entry from the Venue Database to the workspace, or editing it there, does not transfer ownership of that entry or of the underlying catalogue data; such entries remain licensed under Section 5.2 and are not exportable. The Customer’s own contacts, notes, shows, and documents linked to such an entry remain the Customer’s data and are exportable through the relevant export.
6. Merchandise module
6.1 Where enabled, the Service provides an optional merchandise module allowing the Customer to track inventory, record sales at live events (“in-person sales”), and operate an online storefront for direct-to-fan sales (“online sales”). The merchandise module is included with the Pro plan for up to 100 sales per calendar month, which extra packs raise on the basis set out in Section 3.1. A sale is a recorded sale to a buyer, whether online or in person; returns and free items do not count. Once the Customer’s monthly limit is reached, new online sales stop, and we may also stop new in-person sales, until the next calendar month or until the Customer’s limit is raised.
6.2 Fiscal compliance — in-person sales. Certain jurisdictions impose specific legal requirements on the digital recording of retail sales, including a requirement in Germany (Kassensicherungsverordnung / § 146a Abgabenordnung) for a certified Technical Security System (“TSE”) to sign and log each transaction. The Service does not currently include a TSE. It is the Customer’s sole responsibility to determine whether such requirements apply to its business, in any jurisdiction in which it operates, and to meet them, for example with a certified cash register or point-of-sale service of its own. The merchandise module, and the Customer’s ability to record in-person sales through it, does not constitute advice from us as to the Customer’s compliance obligations and does not relieve the Customer of any legal or fiscal record-keeping duty applicable to it under the law of any jurisdiction.
More broadly, this is one example of a wider category. Regardless of jurisdiction, it is the Customer's sole responsibility to hold whatever registration, licence, permit, or other clearance the competent authority in each country in which it sells goods — in person or online — requires, and to comply with any such requirement independently of what the Service does or does not offer. The absence of a country-specific compliance integration within the Service is not an indication that no such requirement exists for that country.
6.3 Payments — in-person sales. Card and other electronic payments taken at in-person sales are processed via the Customer’s own account with a third-party payment provider, connected directly by the Customer — currently Stripe and/or PayPal. Three in-person methods are supported: (a) an integrated card payment taken on a supported Stripe Terminal card reader that the Customer pairs to its own connected Stripe account; (b) a payment the Customer takes independently in Stripe’s own mobile application, which the Customer then records manually in the Service — this is a record-keeping entry only and is not processed by or through the Service; and (c) PayPal, where the customer pays the Customer’s own PayPal.me link, shown as a link or QR code, and the Customer confirms the sale — the Service has no PayPal integration and does not process that payment. Acceptance of contactless payments directly on a mobile device (“Tap to Pay”) is not offered, as it requires a native mobile application; the Customer may use method (b) for that purpose. Card payments taken on a Stripe Terminal reader are processed in the currency of the Customer’s own connected Stripe account and cannot be taken in another currency. Funds settle directly to the Customer’s own account with that provider; we do not receive, hold, or have access to the Customer’s sales proceeds from in-person sales.
6.4 Online storefront. Where the Customer enables the online storefront feature, the Customer is the seller of record for all goods sold through it and is solely responsible for compliance with all applicable consumer-protection, distance-selling, and tax law, including without limitation: any statutory right of withdrawal applicable to distance sales; mandatory pre-contractual and legal notices (such as an Impressum, terms of sale, and withdrawal instructions); and value-added tax obligations, including any registration required under the EU One-Stop-Shop scheme or equivalent regime where applicable. The Customer must ensure its storefront displays accurate and legally sufficient information identifying the Customer, not Digitainment, as the seller, regardless of which payment method a given order used.
6.5 Payments — online storefront. Online payments made through the storefront are processed via a third-party payment processor that the Customer connects directly for this purpose — currently Stripe, via Stripe Connect — including, where the Customer enables it, payment by direct bank transfer as a payment method offered within Stripe Checkout. Charges are created directly on the Customer’s own connected Stripe account (a “direct charge” or equivalent); funds are never received, held, or transferred by us, and we apply no platform fee to these transactions unless separately agreed with the Customer in writing. The storefront can also offer payment to the Customer’s own PayPal.me link, where the customer pays the Customer directly on PayPal and the Customer confirms receipt in the Service; that payment is not processed by or through the Service. Refunds, chargebacks, and disputes relating to online sales are the Customer’s responsibility and are managed directly through the Customer’s own account with the relevant processor or bank. These payment relationships are distinct from, and do not affect, our own billing relationship with the Customer described in Section 3.2.
6.6 Permitted goods. The Customer may list and sell only goods it is legally entitled to sell and that its payment provider permits. Where card payments are used, the Customer’s listings must comply with Stripe’s Restricted Businesses list, and where PayPal is used, with PayPal’s Acceptable Use Policy — PayPal publishes this per region (for example, the German PayPal-Nutzungsrichtlinie at the corresponding /de/ path), and the version applicable to the Customer’s own PayPal account governs. Both providers’ policies are incorporated by reference, are maintained by those providers, and may change, with the version in force at the time of the sale applying. Categories that most commonly arise in this context include counterfeit goods and anything infringing another party’s trade mark, artwork or recordings; tobacco, e-cigarettes and vaping products; cannabis, CBD and smoking paraphernalia; weapons and replicas; adult material; supplements making health claims; and NFTs or other crypto-based items. We may review any listing, product or storefront at any time and may remove a listing, disable a storefront, suspend access to the merchandise module, or terminate the account under Section 13 where we reasonably believe this Section or a payment provider’s rules have been breached, without notice where a provider requires it or where we consider the risk immediate. We do not pre-approve listings, and neither the fact that a listing has been live nor our not having acted on it constitutes approval.
6.7 Provider-imposed amounts. Where a payment provider charges, debits, withholds or recovers from us any refund, chargeback, fine, penalty or other amount arising from the Customer’s sales or from the Customer’s connected account — including where it does so because that account cannot cover the amount itself — the Customer shall reimburse us in full, and we may set that amount off against any sum owed to the Customer. The Customer remains responsible for handling refunds, chargebacks and disputes with its own customers in the first instance.
6.8 We are not a party to, and assume no liability arising from, any sale of goods between the Customer and its own customers, whether in-person or online, and regardless of which payment processor was used.
6A. Label Services
Label Services has two further documents: the Label Services Terms (operating rules, accepted in the app before first use) and the Distribution Agreement (commercial terms, signed by both parties before first delivery).
6A.1 Label Services is a digital distribution service through which we deliver the Customer’s sound recordings to digital stores and streaming services via our distribution partner, The Orchard (The Orchard Enterprises, Inc., New York, United States), under the Customer’s label name as the imprint. Label Services is either (a) included with the Pro plan at no additional cost, or (b) provided on a percentage-based deal, under which we retain an agreed share of Net Income as our distribution fee and the Customer needs no paid plan. It is offered to businesses that represent artists (managers, agencies and label owners); we do not contract with artists directly.
6A.2 Before first use, the Customer must accept the Label Services Terms on behalf of its business, and must accept each later version before continuing to use Label Services. Before its first delivery, the Customer must also sign a Distribution Agreement with us. We check every release before delivery and decide whether to deliver it.
6A.3 Delivery is limited to 12 tracks per artist, and 50 tracks per Customer across all its artists, per calendar month, including back catalogue. A release counts in the month it is first submitted for delivery; tracks already counted are not credited back if a release is later withdrawn or taken down. We may approve a release above that limit, such as an album, as a one-off exception on request. Additional capacity cannot be purchased.
6A.4 We may refuse to deliver, or take down at any time and without refund, any release that we reasonably consider to breach these Terms, the Label Services Terms, the Distribution Agreement, the law, or the rules of The Orchard or any store.
6A.5 A new Customer must upload documented proof of its rights with every release it submits. Once we are satisfied with its record, we may move it to providing proof on request only; we may reinstate the requirement at any time. Rights documents are for our checks and are not delivered with the release.
6A.6 Rights and content warranties (including that no audio is AI-generated, that no cover versions are submitted, and that no streams are artificially generated), rights documents, takedown requests, copyright claims and indemnities are governed by the Label Services Terms. Royalties, the share of Net Income, statements, payouts, set-off and adjustments, and the term and ending of distribution are governed by the Distribution Agreement. Order of precedence on those matters: the Distribution Agreement, then the Label Services Terms, then these Terms.
6A.7 The Customer may ask at any time for its releases to be taken down; we send the request to The Orchard straight away and tell the Customer when The Orchard confirms the takedown is complete, which can take up to 14 working days across all stores. The Customer must not deliver the same releases to another distributor until the takedown is confirmed; it may then move its catalogue keeping the same ISRCs, UPCs and original release dates. Income earned before the takedown is paid under the Distribution Agreement, including income we receive after it ends.
6A.8 Where Label Services is included with Pro, it requires an active Pro plan. If the Pro plan ends, whether by cancellation or non-payment, and the Customer has not asked for a takedown, the Customer’s releases remain live for a grace period of 30 days, during which no new deliveries are made; they are then taken down unless the Customer has resubscribed to Pro. The Customer may instead move to a percentage-based deal by signing a Distribution Agreement for it. There is no in-place downgrade from Pro to Starter. Where Label Services is provided on a percentage-based deal, its term and ending are governed by the Distribution Agreement and this Section 6A.8 does not apply.
6B. Ticketing module
6B.1 Scope. Where enabled, the Service allows the Customer to sell admission tickets to its events online through ticket pages it publishes, to issue complimentary tickets, to deliver tickets by email, PDF and link, to check tickets at the entrance with a scanner, to refund or cancel tickets, to cancel the ticket sales of an event, and to record an aggregated total of tickets sold at the door. Ticketing is included with the Pro plan for up to 100 tickets per event, and extra packs add 1,000 tickets per event each on the basis set out in Section 3.1. The number of packs one Customer may hold is limited as shown on the billing page; we may agree a higher number on request.
6B.2 The Customer is the seller. Every ticket sold through the Service is sold by the Customer, or by the event organiser on whose behalf the Customer acts, to the buyer. The contract for admission is concluded between the buyer and the Customer (or that organiser); Digitainment is not the organiser, the seller, or a party to that contract, and does not act as the Customer’s agent towards buyers. The Customer must make sure its ticket pages, emails and terms of sale identify it, not Digitainment, as the seller, and is solely responsible for compliance with all applicable consumer-protection, distance- selling, price-indication and tax law, including without limitation: mandatory pre-contractual and legal information (such as an Impressum and terms of sale); the indication of prices including all taxes and unavoidable fees; and any statutory right of withdrawal. Where the law of the buyer’s country exempts admission to leisure events on a specific date from the right of withdrawal (in the EU, Article 16(l) of Directive 2011/83/EU), whether and how that exemption applies is for the Customer to determine. The refund policy shown to buyers is the Customer’s: the Service displays a default text where the Customer has not entered its own, and the Customer is responsible for the content of whichever text is shown.
6B.3 The event. The Customer warrants, for every event for which it sells tickets, that the event is real and scheduled as stated, that the Customer is entitled to sell admission to it, and that the capacity it sets in the Service does not exceed the number of persons the venue may lawfully admit. The Customer is solely responsible for holding the event, for the venue and its safety, for admission control and any age or other admission restrictions, and for informing buyers of any change to the event.
6B.4 Payments. Payments for tickets are processed via the Customer’s own Stripe account, connected through Stripe Connect. Charges are created directly on that account (a “direct charge”); funds are never received, held or transferred by us, and we apply no platform fee to ticket sales unless separately agreed with the Customer in writing. Any booking fee shown to buyers is set by the Customer and is the Customer’s. Refunds, chargebacks and disputes are the Customer’s responsibility. The payment provider’s own fees are charged to the Customer’s account and may not be returned by the provider when a payment is refunded; the Service always refunds the buyer the amount the Customer chooses, and any provider fee retained on a refund is borne by the Customer. These payment relationships are distinct from our own billing relationship with the Customer (Section 3.2).
6B.5 Cancellation, postponement and refunds. If an event is cancelled, the Customer must refund buyers as required by law and by its own published policy. The Service provides tools to refund single tickets or orders and to cancel the ticket sales of an event and refund all its buyers; these tools issue refunds from the Customer’s Stripe account and only succeed to the extent that account can fund them. We do not guarantee, fund or underwrite any refund, and a refund that the payment provider refuses remains the Customer’s obligation.
6B.6 Taxes. Admission to an event is generally taxed in the country where the event takes place, which may differ from the Customer’s own country. The Customer sets the tax rate of each ticket type and is solely responsible for the correct rate, for any registration in the country of the event, and for declaring and paying the tax.
6B.7 Door sales. The Service does not currently sell tickets or record individual sales in person. The door sales figure the Customer may enter for an event is a single aggregated total used for the settlement; it is a bookkeeping record, not a cash register or point-of-sale system. Section 6.2 applies accordingly: it is the Customer’s sole responsibility to determine whether its sales at the door must be recorded on a certified system (such as a TSE in Germany or a registered cash register in Austria) and to meet that requirement.
6B.8 Admission control. Each ticket carries a unique code that the scanner checks once. The scanner can work without a network connection for a limited time, in which case two devices without a connection cannot see each other’s scans; the Service reports such double admissions once a connection returns. The Customer is responsible for organising admission at its events, including a fallback in case of device, network or power failure. We are not liable for admission decisions taken at the door, for persons admitted or refused, or for losses arising from a scanner being unavailable or from double admissions while offline.
6B.9 Other legal requirements. Many jurisdictions regulate the sale of tickets specifically, for example caps on resale prices, mandatory indication of the face value, or personalised tickets. This is one example of the wider category described in Section 6.2: it is the Customer’s sole responsibility to comply with any such requirement in every country in which it sells tickets, regardless of what the Service does or does not offer.
6B.10 Monitoring and suspension. We may monitor ticket sales on the Service for unusual volume or patterns, in particular for customers new to ticketing. Where we reasonably suspect that an event does not exist, that buyers are being misled, or that this Section, Section 4 or a payment provider’s rules have been breached, we may take the Customer’s ticket pages offline, stop new sales, or suspend the Ticketing module, without notice where we consider the risk immediate. Where we take ticket pages offline, the Customer’s existing orders, refunds and scanning remain available so that existing ticket holders are not left without recourse; the Customer’s obligations towards its buyers continue in every case. We do not pre-approve events, and neither the fact that ticket pages have been live nor our not having acted constitutes approval.
6B.11 Provider-imposed amounts. Section 6.7 applies equally to amounts arising from the Customer’s ticket sales or its connected account.
6B.12 We are not a party to, and assume no liability arising from, any sale of tickets between the Customer and its buyers, including the holding, postponement or cancellation of an event and any refund owed to buyers.
7. Customer Data and ownership
7.1 As between the parties, the Customer owns Customer Data. The Customer grants us a limited licence to host, process and display Customer Data solely to provide and support the Service.
7.2 Where Customer Data includes personal data of third parties (for example, promoter or venue contacts the Customer records; where the merchandise module is enabled, the Customer’s own customers who buy merchandise; where the Ticketing module is used, the buyers of the Customer’s tickets and the persons whose names appear on tickets; or, where Label Services is used, the names and roles of artists, songwriters, producers and other contributors credited on a release, and personal data contained in rights documents the Customer uploads), the Customer acts as controller and we act as processor. That processing is governed by the DPA. Delivering release metadata, including contributor credits, to The Orchard and through it to stores, where those credits are published, is the purpose of Label Services and is made on the Customer’s instruction when it submits a release (DPA, Clause 4b).
7.3 The Customer is responsible for ensuring it has a lawful basis to upload and process any personal data it puts into the Service.
8. AI-assisted features (Customer's own AI provider account)
8.1 AI processing is not part of the Service and is not supplied by us. What the Service provides is an integration: a means for the Customer to use its own AI provider account from inside the Service. We do not resell, bundle, meter for profit, or otherwise supply AI processing, and no part of the fees under Section 3 is consideration for AI processing.
8.2 The integration covers, by default, a booking research assistant named "Boris" and a marketing assistant named "Lulu" (which the Customer may rename for its own workspace), and enriches records the Customer has created. It operates only where the Customer has connected its own Anthropic API key in the Service. There is no fallback to any account of ours: without a key, the features are simply unavailable. The integration requires a Starter plan or above.
8.3 The Customer's relationship with Anthropic is the Customer's own. The Customer contracts with Anthropic directly, holds the account, is billed by Anthropic for all usage under its key, and is responsible for reviewing and accepting Anthropic's terms of service and usage policies and for maintaining sufficient credit. All amounts charged by Anthropic are the Customer's responsibility. Each time the Customer invokes a feature, the Customer instructs us to transmit the relevant content to the Customer's own account under that key.
8.4 We accept no responsibility for that processing. We give no warranty as to Anthropic's availability, performance, pricing, security, retention, model behaviour, or output, and we are not liable for any of it, including any suspension or termination of the Customer's Anthropic account, any loss or exposure of content once it reaches that account, or any claim arising from the Customer's use of the output. An interruption affecting the Customer's own AI provider account is not a failure of the Service, does not constitute unavailability of the Service, and does not give rise to a service credit, refund, or any other remedy against us.
8.5 Output may be inaccurate or incomplete and is provided without warranty of any kind. The features support, and do not replace, the Customer's own judgement. The Customer is responsible for reviewing AI-generated content before relying on it, sending it, or publishing it, and for any consequence of its use. Nothing generated through these features is advice from us.
8.6 The usage limits the Service offers, expressed in AI actions, are set by the Customer for itself and are applied on a best-efforts basis to reduce accidental usage. They are not a spending cap and do not guarantee any particular amount charged by Anthropic. The Service does not display the Customer's actual cost; Anthropic's own dashboard is the authoritative record of usage and charges under the Customer's account.
8.7 We store the Customer's API key encrypted and use it only to perform the features the Customer invokes. The key is not displayed again after entry and can be replaced or removed by the Customer's account owner at any time. Removing it ends the integration and all transmission under it. The security of the key while it is held by us is our responsibility; everything that happens under it on the Customer's own provider account is not.
8.8 Handling of personal data within these features is addressed in the Privacy Policy and the Data Processing Agreement. Anthropic is not a sub-processor of ours for this purpose; it is the Customer's own provider, and the Customer is responsible for whatever arrangement data-protection law requires between the Customer and Anthropic, including any transfer safeguard.
9. Third-party services
9.1 The Service integrates third-party services, including Google Maps Platform, Anthropic (a provider of the Customer's own, under the Customer's own account and contract — see Section 8), where the merchandise or ticketing module is used, Stripe, and, where Label Services is used, The Orchard and the digital stores and streaming services it delivers to (Section 6A). The Orchard and the stores apply their own content, metadata and rights requirements, which may change, and we do not control their decisions. The Customer’s use of features powered by Google Maps/Places is additionally subject to the Google Maps/Google Maps Platform Terms of Service and the Google Privacy Policy, which are incorporated into these Terms by reference. In particular, content retrieved from Google may not be cached, stored, or redistributed except as those terms permit. Use of Anthropic within AI-assisted features, and use of Stripe and PayPal within the merchandise and ticketing modules, is subject to those providers’ respective terms of service, which the Customer is responsible for reviewing and accepting directly with those providers where required. In the case of Anthropic the Customer contracts with that provider directly, and we supply no part of that processing and bear no responsibility for it (Section 8.3, 8.4).
9.2 We are not responsible for third-party services and disclaim liability for their availability or performance.
10. Intellectual property
10.1 The Service, its software, design, and content (excluding Customer Data and third-party data) are our property or that of our licensors. No rights are transferred to the Customer except the limited right to use the Service under these Terms.
11. Warranties and disclaimers
11.1 The Service and all data made available through it (including the Venue Database) are provided “as is” and “as available”, without warranty of accuracy, completeness, merchantability, or fitness for a particular purpose. We do not warrant uninterrupted or error-free operation.
12. Limitation of liability
12.1 To the extent permitted by law, we are liable without limitation only for intent and gross negligence, and for injury to life, body, or health. For slight negligence, we are liable only for breach of a material contractual obligation (an obligation whose fulfilment is essential to proper performance and on which the Customer may reasonably rely), limited to foreseeable, contract-typical damage.
12.2 Subject to Section 12.1, our aggregate liability is limited to the fees paid by the Customer in the twelve months preceding the event giving rise to liability. Liability under the German Product Liability Act remains unaffected.
13. Suspension and termination
13.1 The Customer may terminate at any time by cancelling the account; fees already paid are non-refundable except as required by law or expressly offered.
13.2 We may suspend or terminate access immediately for material breach of these Terms, including scraping, unauthorised redistribution, non-payment, or unlawful use. On termination, the Customer’s right to use the Service ends; return and deletion of Customer Data are governed by the DPA.
13.3 An account is treated as inactive if no User logs in for 12 consecutive months. Before deactivating and deleting an inactive account, we will send a warning email to the account’s registered contact address at least 30 days before deletion, stating that the account and its Customer Data will be deleted unless a User logs in before that date, and reminding the Customer to export any data it wishes to keep. If no login occurs before the stated date, we may deactivate the account and delete its Customer Data. An account with releases live or in a grace period under Section 6A is not deleted for inactivity; any deletion of an account with distributed releases is preceded by the takedown of those releases. Only records of our own dealings with the Customer are retained independently of the account’s status, for the legally required accounting period described in the Privacy Policy, Section 5, regardless of deletion under this clause: the invoices we issue to the Customer for its subscription to the Service, and royalty and payout records under a Distribution Agreement. The Customer’s own records in the Service are Customer Data and are deleted with the account, including invoices the Customer issues to promoters or venues, settlements, contracts, merchandise sales records, and ticket sales, refund and admission records. Any retention period that applies to those records under the Customer’s own law is the Customer’s responsibility, and the Customer must export them before the account is deleted.
14. Changes to these Terms
14.1 We may amend these Terms. We will notify Customers of material changes at least 30 days before they take effect. When a new version takes effect, the Customer's account administrator is told, on their next visit, that the Terms have changed and what changed, and is asked to accept the new version on the Customer's behalf before continuing to use the Service. A Customer that does not accept may cancel under Section 13.1; billing remains accessible for that purpose.
15. Governing law and jurisdiction
15.1 These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of the Customer’s country of residence remain unaffected where the Customer is a consumer.
15.2 Where legally permissible, the courts of Berlin, Germany, have exclusive jurisdiction. This matches the Distribution Agreement (Section 6A).
16. Final provisions
16.1 If any provision is invalid, the remainder stays in effect. There are no side agreements. Amendments require text form.
Provider: Digitainment.io (“Digitainment”, “we”, “us”), Bossestraße 7e, 10245 Berlin, Germany. Full provider details: Impressum.
Contact: support at digitainment.io
Version: 4 (2026-10-17)
Effective date: 9 October 2026
Last updated: 17 October 2026